Terms and Conditions

Version: July 31, 2026

Language note: This English version is a translation. In relation to Business Clients, the German version prevails in the event of a discrepancy. In relation to Consumers, the language of the individual proposal and pre-contract information prevails; mandatory transparency and consumer-protection rules remain unaffected.

1. Provider, Scope and Definitions

1.1 The provider is Maximilian O. Sutter, Harbatshofen 10 ½, 88167 Stiefenhofen, Germany (the “Provider”).

1.2 These Terms and Conditions (the “Terms”) apply to contracts for executive and leadership coaching, team coaching, interviews and diagnostic phases, the design and facilitation of offsites, workshops and comparable team formats, organisational development, advisory services, and agreed preparation and follow-up services.

1.3 “Client” means the natural or legal person identified as the contractual counterparty in the proposal or engagement confirmation. “Business Client” means a client acting as an entrepreneur within the meaning of section 14 of the German Civil Code (BGB). “Consumer” means a client within the meaning of section 13 BGB or a person protected as a consumer under mandatorily applicable law. “Participants” are individuals who use the services without necessarily being the Client. “Sponsor” is the person responsible for the engagement on the Client’s side.

1.4 For business engagements, only the organisation identified in the proposal is the Client. Sponsors, Participants and employees do not become contractual parties merely by contributing to or participating in the services. Their mandatory statutory rights remain unaffected.

1.5 These Terms apply to Business Clients and Consumers. Provisions expressly stated to apply only to Business Clients do not apply to Consumers. These Terms also apply to Clients whose registered office or habitual residence is outside Germany; mandatory protections that apply irrespective of the choice of law remain unaffected.

2. Contract Formation and Order of Precedence

2.1 Information on the website and the option to submit an enquiry or request an appointment are non-binding. A contract is formed when the Client accepts an individual proposal in text form within its validity period or the Provider confirms the engagement in text form. The individual proposal links directly to these Terms and identifies their version date. For Consumers, it identifies in particular the scope of services, total price, term or performance arrangements and additionally refers to the Consumer information in clause 16. Mandatory statutory information, form and confirmation requirements remain unaffected.

2.2 The scope of services, dates, fees, term, project phases, project deliverables and special requirements are set out in the individual proposal or project agreement. The following order of precedence applies: individually negotiated terms and expressly confirmed deviations, followed by the project agreement or expressly confirmed proposal, and then these Terms. An expressly agreed deviation applies only to the engagement and subject matter identified in it.

2.3 In relation to Business Clients, the Client’s purchasing, ordering or other terms and conditions become part of the contract only if the Provider expressly accepts them in text form. A purchase order or purchase order number merely provides administrative confirmation of an engagement already agreed unless the Provider expressly accepts any changes it contains. Receipt of such documents, reservation of capacity or performance of services does not by itself constitute acceptance of different terms. Where conflicting terms are apparent, the order of precedence will be clarified in text form before performance begins.

2.4 For business engagements, the Client will provide its full legal name, billing address and required purchase-order information in good time. The Provider may request reasonable evidence of authority to represent or place orders for the Client and may defer binding date reservations or performance until this has been clarified.

2.5 Subsequent amendments and additions should be recorded in text form for evidentiary purposes. The precedence of individually negotiated terms under section 305b BGB remains unaffected.

3. Nature and Scope of the Services

3.1 The Provider performs the services identified in the proposal professionally, with due care and according to his independent professional methodology. The Provider owes the agreed activity, not a particular personal, financial, organisational or other outcome.

3.2 A specific deliverable subject to acceptance is owed only if the proposal expressly identifies it as such and sets out verifiable requirements. Documents, summaries or recommendations created as part of a service do not, by themselves, constitute a guarantee of success.

3.3 Coaching is intended in particular to support reflection, orientation, decision-making and the ability to act. It is generally designed as a live, synchronous and individual process. Unless expressly agreed otherwise in a separate agreement, it is not a distance-learning course, formal education or training programme, examination, or assessment of learning success.

3.4 Coaching and facilitation are not substitutes for psychotherapy, medical treatment, or legal, tax or other regulated professional advice. The Provider does not make medical or psychotherapeutic diagnoses or promise therapeutic, legal or financial outcomes. Where such support is needed, the Client or the person concerned is responsible for consulting an appropriately qualified professional.

3.5 Decisions and their implementation remain the responsibility of the Client and the Participants. The Client remains responsible for leadership, employment decisions, compliance, work organisation and the use of project deliverables.

4. Client Cooperation and Changes

4.1 The Client will provide the information, contacts, access, premises, technical equipment and organisational arrangements required for the services in good time. The Client will notify the Provider promptly of any security, access, travel or event requirements.

4.2 For services involving employees, the Client is responsible for the employment-law, co-determination and data-protection conditions that it must establish. This includes any required information to Participants and involvement of employee representative bodies. The Provider’s own statutory obligations remain unaffected.

4.3 Changes to objectives, scope, Participants, dates or project deliverables may affect the fees and timeline. The Provider will flag this and propose an additional agreement for material changes. Additional services will be performed only after approval.

4.4 Delays or additional work arising within the Client’s sphere of responsibility extend agreed deadlines as reasonably necessary. If reserved dates cannot proceed as a result, the agreed scheduling or cancellation rules apply.

4.5 If the Client fails to provide material cooperation despite notice in text form and a reasonable additional period, the Provider may suspend the affected service until the cooperation is provided. Business Clients will additionally pay for evidenced additional work at the agreed rates and unavoidable third-party costs. This applies to Consumers only where the additional costs were transparently agreed before they were incurred. Statutory termination and damages rights remain unaffected.

5. Personal Performance and Co-Facilitators

5.1 Where the proposal specifies personal performance by Max Sutter, he remains principally responsible for the material coaching or facilitation services.

5.2 The Provider may engage suitably qualified co-facilitators for team coaching, workshops and offsites if their involvement is identified in the proposal or subsequently approved by the Client in text form. The complete replacement of a facilitator agreed as the lead for material services requires the Client’s prior consent. The Client may not unreasonably withhold consent where the replacement has comparable qualifications and no legitimate interests of the Client are adversely affected. Administrative assistants and technical service providers who do not perform material coaching or facilitation services do not require separate professional approval.

5.3 The Provider remains responsible for contractual performance. He will bind all persons engaged to confidentiality, data-protection and safeguarding obligations at least equivalent to his own. The grant of agreed licence rights is governed by clause 12. Any information, objection or approval requirements for subprocessors under data-protection law remain unaffected.

6. Individual Appointments and Ongoing Coaching Engagements

6.1 Appointments and any support agreed between sessions are governed by the proposal. Unless expressly agreed, the Provider does not owe continuous or round-the-clock availability.

6.2 Individual coaching or interview appointments may be cancelled or rescheduled in text form without charge up to 24 hours before they start. Any replacement appointment is subject to availability and must take place within the agreed contract or billing period. Unused appointments do not automatically roll over to later periods. Cancelling or rescheduling an individual appointment does not terminate the underlying engagement.

6.3 For a later cancellation or a no-show, the Provider may charge the fee attributable to the appointment. Where an access-based flat fee applies, the flat fee remains unchanged and there is no additional right to a replacement appointment. The Client is expressly entitled to prove that no loss or a substantially lower loss was incurred. Saved expenses and income earned elsewhere will be taken into account. Statutory withdrawal and termination rights remain unaffected.

6.4 A late arrival by the Client does not extend the appointment. If the Provider cancels, the Client may choose between a replacement appointment and reimbursement of the fee attributable to the cancelled individual appointment. Any further claims are governed by clause 14.

7. Cancellation and Rescheduling of Business Projects

7.1 This clause applies only to Business Clients and to team coaching, workshops, offsites or comparable project formats. A “Delivery Date” is each workshop, offsite, team-coaching or comparable date identified in the proposal; directly related consecutive days are treated as one Delivery Date unless the proposal provides otherwise. Cancellation of an entire project covers all Delivery Dates that have not yet taken place. Cancellation or rescheduling must be communicated in text form.

7.2 Diagnostic, interview, concept, design and other project services performed and itemised in the proposal up to the date of cancellation remain payable in full. The Client must also reimburse approved and unavoidable third-party costs, less any refunds and credits.

7.3 In addition, the Provider may charge the following cancellation fee for each affected Delivery Date against the delivery fee allocated to that date in the proposal: 50 per cent for cancellation between 60 and 31 calendar days before the date, 75 per cent between 30 and 15 calendar days before the date, and 100 per cent fewer than 15 calendar days before the date. No additional cancellation fee applies where at least 61 calendar days’ notice is given. If only a combined delivery fee is identified for several dates, it will be allocated pro rata according to the agreed duration of the affected dates. Amounts already paid will be credited.

7.4 The Client is expressly entitled to prove that no loss or a substantially lower loss was incurred. Saved expenses and income actually earned elsewhere, or deliberately forgone contrary to good faith, will be taken into account. The same loss or service will not be charged twice. Applicable statutory termination rights and their consequences for fees remain unaffected.

7.5 If notice is given at least 30 calendar days before a Delivery Date, the Client may reschedule that date once to a replacement date within six months, to be coordinated subject to availability. The rescheduling fee is 20 per cent of the delivery fee allocated to the affected date, plus any additional approved and non-refundable third-party costs. The original fee is credited to the replacement date. The Client is entitled to prove that no rescheduling loss or a substantially lower loss was incurred.

7.6 If no replacement date is agreed within six months despite the Provider having offered reasonable available alternatives, or if the Client requests a further rescheduling of the same date, the affected Delivery Date is treated as cancelled on the date of the original rescheduling request. Any rescheduling fee already paid will be credited in full against a cancellation fee to the extent that both compensate for the same loss of capacity. If the Provider cannot offer a reasonable replacement date within that period, no cancellation fee applies and any rescheduling fee already paid will be reimbursed. A rescheduling request made fewer than 30 calendar days in advance is treated as a cancellation and, where applicable, a new engagement.

8. Fees, Invoices and Travel Costs

8.1 The fees are set out in the proposal. Prices quoted to Business Clients are exclusive of applicable statutory VAT, where chargeable. Consumers will be quoted total prices including VAT and all other mandatory price components.

8.2 Unless the proposal provides otherwise, 50 per cent of the total fee for a business project within the meaning of clause 7.1 is due following contract formation and invoicing as an advance payment credited against the total fee. The Provider may defer binding reservation of Delivery Dates and the start of project work until a due advance payment has been received. The remaining 50 per cent will be invoiced after performance of the delivery identified as the main service in the proposal or after the milestone stated there. The billing schedule for ongoing coaching engagements and individual appointments is set out in the proposal.

8.3 Invoices are payable without deduction within 14 calendar days of receipt. The statutory rules on late payment apply, in particular sections 286 and 288 BGB. The statutory EUR 40 late-payment lump sum is charged only to Business Clients. Following an unsuccessful payment reminder, the Provider may suspend further services until overdue amounts have been paid, to the extent reasonable for the Client.

8.4 Business Clients will reimburse the actual and reasonable travel, transportation and accommodation costs incurred for on-site services. Where appropriate, the Provider will coordinate material costs before booking. Consumers will be charged such costs only where the exact amount, a maximum amount or a transparent calculation method was stated in the proposal before the contract was formed. Travel time is chargeable only where, and at the rate, agreed in the proposal.

8.5 A Business Client may set off claims or exercise a right of retention only in respect of claims that are undisputed, have been finally adjudicated, or arise from the same contractual relationship.

9. Term and Termination

9.1 The term, project phases and ordinary termination rights are set out in the proposal. A fixed-term project ends when the agreed services have been performed. If no term or notice period is agreed for an ongoing engagement, a Business Client may terminate it in text form on four weeks’ notice to the end of the current billing period. A Consumer may terminate it at any time on one month’s notice in text form.

9.2 Each party’s right to terminate for cause remains unaffected. Statutory termination rights and their consequences for fees, including under sections 627, 628 or 648 BGB where their respective requirements are met, remain unaffected.

9.3 On termination, services performed, approved non-refundable third-party costs and any other amounts payable by law will be accounted for. Unearned advance payments will be reimbursed. Clause 7 also applies to dates reserved for business projects unless mandatory law provides otherwise.

10. Confidentiality and Sponsor Reporting

10.1 Each party will keep confidential all non-public information of the other party that it learns in connection with the engagement and that is marked confidential or is reasonably understood to be confidential from its content and the circumstances. Such information will be used only to initiate, perform and administer the relevant engagement. It includes business and trade secrets, internal documents, methods, personal data, personal statements, interview and coaching content, and observations from team formats.

10.2 Without the prior consent of the person concerned, relating to the specific information and recipient, content from individual interviews or individual coaching will not be disclosed to the Client, Sponsor or other team members. Raw notes, individual results, identifiable quotations and individual assessments are not project deliverables and will not be disclosed.

10.3 The Provider may report to the Sponsor solely at team or process level on the administrative and methodological status, progress against agreed engagement objectives, sufficiently aggregated themes, and outputs expressly approved for documentation or disclosure. Person-specific information on attendance, engagement or performance will be communicated only under a separate transparent agreement or with the specific consent of the person concerned. Information will be aggregated only where, taking into account team size, context and content, it cannot reasonably be attributed to an individual. Removing a name alone does not automatically constitute anonymisation, particularly in small teams.

10.4 The Provider will use personal statements made in team coaching, workshops or offsites only to the extent required for the specific facilitation and will not subsequently disclose them either within or outside the group of Participants. This does not apply to outputs expressly designated as shareable, including agreed decisions, actions, team principles and approved documentation.

10.5 The Provider will inform Participants of the agreed confidentiality rules. A legally binding confidentiality obligation among Participants requires a separate agreement. The Provider cannot guarantee that other Participants will comply with shared rules.

10.6 The Provider is not the Client’s internal investigation, compliance or whistleblowing function. Beyond processing required for technical performance of the contract under clause 10.7, confidential coaching or interview information will be disclosed as content only with the consent of the person concerned, where required by mandatory law or a binding court or authority order, or where objectively necessary and proportionate to avert an imminent and serious threat to life, physical integrity or liberty. Any disclosure will be limited to what is necessary. The person concerned will be informed in advance where legally permitted and where this would not frustrate the purpose of the disclosure.

10.7 Each party may disclose confidential information on a strict need-to-know basis to persons who require it for contractual performance, technical support, legal or tax advice, legal defence, enforcement of claims or insurance administration. This may include employees, co-facilitators, assistants, carefully selected technical service providers, professional advisers bound by confidentiality, and insurers. Recipients will be bound to confidentiality or subject to a statutory duty of professional secrecy. Clauses 10.2 to 10.6 and data-protection requirements remain unaffected.

10.8 The general confidentiality obligations in clause 10.1 do not apply to information that the receiving party can demonstrate it already knew lawfully, that is or becomes public without a breach of duty, that it developed independently, or that it receives lawfully from a third party entitled to disclose it. Disclosures required by mandatory law or a binding court or authority order are permitted; the other party will be informed in advance where legally permitted. These exceptions do not expand the authority to disclose under clauses 10.2 to 10.6 or under data-protection law.

10.9 Unless statutory retention rights or obligations, legitimate evidentiary interests or technical backup cycles require otherwise, each party will return or delete the other party’s confidential records upon a legitimate request once they are no longer required for the agreed purpose. The Provider’s raw notes and coaching and interview records will not be provided to the Client; their deletion is governed by clause 11.7 and the privacy information.

10.10 The confidentiality obligations continue after the contract ends for as long as the information remains confidential or legally protected.

11. Data Protection, Notes, Recordings and Automated Processing

11.1 The parties’ roles under data-protection law depend on the actual processing in the relevant project. Each party is responsible for the information, security, documentation and data-subject obligations applicable to its own processing. Where the Provider processes personal data solely on the Client’s behalf and on documented instructions, the parties will enter into an agreement under Article 28 GDPR before processing begins. Joint controllership will be regulated separately where required.

11.2 The Provider may create his own written conversation and working notes for preparation, performance, follow-up and documentation and, subject to the privacy information, confidentiality obligations and applicable data-protection requirements, may use technical or AI-assisted systems to organise, summarise and otherwise process them.

11.3 Personal or confidential content will be processed only locally or using services intended for business data processing where the required contractual and technical safeguards are in place. The Provider may engage carefully selected technical service providers under clause 10.7 for this purpose. Consumer AI services accessed through the Provider’s personal account will be used only for content that is genuinely anonymised and non-confidential. Special-category personal data under Article 9 GDPR will be processed using AI only where an exception under Article 9(2) GDPR applies. Such data will be processed locally or after genuine anonymisation; non-anonymised processing in cloud services will take place only with prior explicit consent and where otherwise lawful. These Terms do not constitute consent under data-protection law and do not replace required information or a data-processing agreement under Article 28 GDPR. Security, tool or approval requirements expressly agreed in the proposal or a project agreement take precedence.

11.4 The Provider will make audio or video recordings or automated transcripts, including through the temporary technical capture of audio data, only after the persons concerned have been informed of the purpose and material circumstances and every person whose image or spoken words will be captured has given prior documented consent. If any person declines, the recording or transcription will not take place. Neither the Provider nor the Client will subject that person to adverse consequences within their respective sphere of responsibility. Where a recording or transcript may capture special-category personal data or a cloud service is used for it, the requirements of clause 11.3 additionally apply. The Provider’s own written notes within the meaning of clause 11.2 are not recordings or automated transcripts.

11.5 The Client will not make or enable, including through meeting or AI assistants, any audio or video recording or automated transcript without the prior documented consent of the Provider and every person whose image or spoken words will be captured. The Client will inform Participants before the format begins and establish the data-protection, employment-law and co-determination conditions applicable to it. As Participants are not necessarily contractual parties, these Terms alone do not impose a direct obligation on persons who are not parties to them.

11.6 Where diagnostics or person-specific assessments are separately agreed as a service outside the confidential coaching and interview space, the person concerned will generally receive their individual results. The Sponsor will receive only sufficiently aggregated results unless a separate lawful arrangement is in place and the persons concerned have been appropriately informed. Confidential coaching and interview content will not be used for this purpose. It does not constitute performance or personnel appraisal and must not be used for decisions on recruitment, promotion, remuneration, performance or termination of employment.

11.7 The retention and deletion of personal project records are governed by statutory requirements and the privacy information or project-specific deletion plan provided before the relevant project. Interview and coaching notes will be deleted once they are no longer required for the agreed purpose and legitimate evidentiary needs, unless a statutory obligation requires continued retention.

12. Materials and Licence Rights

12.1 “Client Materials” means all data, documents, trade marks, text, content and other materials provided by the Client itself or on its instructions or behalf. Existing rights remain with their respective owners. The Client grants the Provider the non-exclusive rights required to perform the contract, limited to the term of the contract. The Client will provide only materials for which it is entitled to grant those rights. Independent contributions by Participants are addressed separately in clause 12.7.

12.2 “Background Materials” means all methods, models, exercises, questions, processes, frameworks, templates, run-of-show structures, forms of presentation, tools and know-how that existed before the project or were developed independently of the specific engagement. They also include generic improvements that do not reproduce confidential information, personal data or protected Client Materials. All rights remain with the Provider or the relevant rights holder.

12.3 “Project Deliverables” are only the final deliverables expressly identified in the proposal and delivered to the Client. They do not include drafts, internal working documents, raw data, interview or coaching notes, unapproved workshop content, Background Materials or Third-Party Materials.

12.4 Once the fee attributable to a Project Deliverable has been paid in full, the Client receives a non-exclusive, perpetual and worldwide right to use it. Business Clients may use the Project Deliverable internally for the business purposes of the contracting organisation; Consumers may use it for their own personal and professional purposes in connection with the agreed coaching. The right includes the reproduction and modification required for that use.

12.5 Where a Project Deliverable contains Background Materials, those materials may be used only as part of, and to the extent required for, the agreed Project Deliverable. Unless separately agreed, the licence does not permit public disclosure, resale or other paid distribution, training of external third parties, separate commercial exploitation of underlying methods, sublicensing, transfer to affiliates, or use to train, fine-tune or populate AI systems or externally accessible knowledge bases.

12.6 Third-Party Materials remain subject to the rights and licence terms of their respective owners. The Provider will use them only where he holds the rights required for the agreed use. Where Third-Party Materials form part of a Project Deliverable, the Client receives the rights expressly identified in the proposal or project agreement and, at a minimum, those rights that are required for the internal use of the Project Deliverable described there and that the Provider is legally able to grant. Material restrictions will be disclosed and agreed before the Third-Party Materials are included.

12.7 The Provider does not claim rights in contributions made by the Client or Participants beyond those required to perform the contract. Where such contributions form part of a Project Deliverable, the licence granted by the Provider covers only the portions created by him or his agents. The Client is responsible for obtaining the rights required for its internal use of third-party contributions.

12.8 The Provider may reuse general knowledge, skills and non-client-specific experience gained while performing the services, provided that no confidential information, personal data or protected Client Materials are disclosed or reproduced.

12.9 The Provider may publicly use the Client’s name, business identifiers, trade marks or logos, or information about the project, Project Deliverables, testimonials or other references to the business relationship only with the Client’s prior express consent in text form for the stated purpose. The same applies to the Client’s public use of the Provider’s name, trade mark or statements; internal identification of the Provider is permitted.

13. Third-Party Rights and Client Content

13.1 The Provider undertakes to grant the rights required for the expressly agreed use of his own contributions and any Third-Party Materials that he supplies. Any further warranty or exclusive rights must be expressly agreed. Liability for breach is governed by clause 14.

13.2 The Client will provide only materials and instructions that it is entitled to authorise for use in performing the contract. The Client will promptly notify the Provider of any alleged infringement. Its liability is governed by applicable law; the additional rule for Business Clients in clause 13.3 remains unaffected.

13.3 A Business Client will indemnify the Provider against valid third-party claims, including reasonable defence costs, to the extent that the claims arise from materials or instructions supplied by the Client and the Client is responsible for the infringement. The Provider will notify the Client promptly, will not admit a claim without the Client’s consent and will allow the Client to participate reasonably in the defence. The indemnity does not apply to the extent that the Provider modified the materials on his own initiative in breach of contract or used them outside the agreed purposes.

14. Liability

14.1 The Provider has unlimited liability for intent and gross negligence, culpable injury to life, body or health, under the German Product Liability Act, under any express guarantee, and in all other cases of mandatory statutory liability.

14.2 In cases of ordinary negligence, the Provider is liable only for breach of a material contractual obligation. Material contractual obligations are those whose performance is essential to the proper performance of the contract and on whose compliance the Client may regularly rely. In these cases, liability is limited to the loss that was foreseeable and typical for the contract when it was entered into. Liability for ordinary negligence is otherwise excluded.

14.3 In relation to Business Clients, liability for loss of profit, indirect loss and consequential loss is excluded unless such loss was foreseeable when the contract was entered into as a typical and direct consequence of the breach. Even in that case, liability remains limited to the loss that was foreseeable and typical for the contract in both nature and amount. Any further monetary liability cap applies only if it is expressly quantified and agreed in the proposal or a project agreement. Clauses 14.1 and 14.2 remain unaffected.

14.4 The Provider is not liable for decisions or actions taken independently by the Client or Participants or for achieving particular coaching, team, employment or business outcomes. This does not apply to the extent that the Provider is responsible for the loss under the preceding provisions.

14.5 The limitations of liability also apply for the benefit of the Provider’s legal representatives, employees, co-facilitators and other agents. Statutory rules on the burden of proof remain unaffected.

15. Force Majeure and Unavailability

15.1 Neither party is liable for delay or non-performance to the extent caused by an event outside its reasonable control that could not have been avoided despite reasonable precautions. The affected party will notify the other promptly and cooperate on reasonable mitigation and an alternative solution.

15.2 The affected obligations are suspended for the duration of the impediment. The parties will first seek to agree a replacement date or a reasonable alternative form of delivery. If performance becomes permanently impossible or no reasonable rescheduling is achieved within 60 days, either party may terminate the affected part of the services. No cancellation or rescheduling fee applies, and any unearned advance payment attributable to the terminated part will be reimbursed. Separately usable services already performed remain payable. Business Clients will additionally reimburse approved and unavoidable third-party costs expressly commissioned for their account, less any refunds. Consumers owe only the separately usable services they actually received and any other amounts payable by law.

15.3 If the Provider cannot perform due to illness or a comparable personal impediment, he will offer a replacement date or, where agreed and reasonable, a suitable replacement facilitator. If no reasonable solution is reached, fees for services not performed will be reimbursed.

15.4 Cancellation of an event on the Client’s side, a change in the group of Participants, or the unavailability of individual Participants does not by itself constitute force majeure where the Provider is able to perform the agreed services.

16. Special Provisions for Consumers

16.1 In relation to Consumers, these Terms apply only to the extent that they do not restrict mandatory consumer-protection law. The statutory rules on jurisdiction apply to Consumers.

16.2 Consumers have a statutory right of withdrawal for distance contracts and off-premises contracts unless a statutory exception applies. These Terms neither shorten nor waive that right. The following withdrawal instructions and model withdrawal form apply to such service contracts. Use of the model withdrawal form is not mandatory. Any further statutory information and confirmation requirements applicable to the individual contract remain unaffected.

16.3 If the Consumer expressly requests that the service begin before the withdrawal period has expired, the Consumer may, subject to the statutory requirements, owe proportionate payment for services performed before a later withdrawal. For a paid service contract, the right of withdrawal expires only upon full performance of the service if, before performance begins, the Consumer expressly consented to the Provider beginning performance before expiry of the withdrawal period and confirmed their awareness that the right of withdrawal will expire upon full performance. For an off-premises contract, the consent to early performance must additionally be communicated on a durable medium. Merely agreeing an early start date or incorporating these Terms replaces neither the express request or consent nor the confirmation of awareness.

Withdrawal Instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise the right of withdrawal, you must inform us, Maximilian O. Sutter, Harbatshofen 10 ½, 88167 Stiefenhofen, Germany, email: impressum@maxsutter.de, of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs except for any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the original transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already performed up to the time when you inform us of your exercise of the right of withdrawal, compared with the full scope of the services provided for in the contract.

End of withdrawal instructions

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To Maximilian O. Sutter, Harbatshofen 10 ½, 88167 Stiefenhofen, Germany, email: impressum@maxsutter.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

Ordered on (*)/received on (*):

Name of Consumer(s):

Address of Consumer(s):

Signature of Consumer(s), only if this form is notified on paper:

Date:

(*) Delete as appropriate.

16.4 Under German law, the Provider is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration body. Mandatory obligations under any other applicable law and any statutory information duties arising after a specific dispute remain unaffected.

17. Governing Law and Final Provisions

17.1 The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. If the Client is a Consumer, this choice of law does not affect mandatory consumer-protection provisions of the law that would apply in the absence of this choice. In particular, within the scope of Article 6(2) of the Rome I Regulation, the Consumer remains entitled to the protection of the mandatory provisions of the country in which the Consumer has their habitual residence.

17.2 The statutory rules on jurisdiction apply to Consumers; these Terms do not establish exclusive jurisdiction in Germany in relation to Consumers. If the Client is a merchant, a legal entity under public law or a special fund under public law, the Provider’s registered office is the exclusive place of jurisdiction to the extent permitted by law. The Provider may also bring proceedings at the Client’s general place of jurisdiction.

17.3 The parties may agree to mediation or another consensual dispute-resolution procedure at any time. Access to the courts and the right to seek interim relief remain unaffected.

17.4 If any provision is wholly or partly invalid, the consequences are governed by applicable law. The remainder of the contract remains effective to the extent provided by law.